Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to JohnnyGo! In these Terms, the words “we”, “us” and “our” refer to JohnnyGo. JohnnyGo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (collectively, the “Services”). The JohnnyGo store operates on the Shopify platform, which enables us to provide the Services to you.
The terms and conditions below, together with the policies referred to in them (collectively, these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your rights, responsibilities, applicable warranties and limitations of liability.
By visiting our website, using the Services or otherwise interacting with them, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use the Services.
1. ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or have the consent of your legal representative to use the Services where such consent is required by applicable law.
To use the Services, including browsing our online store or purchasing products and services offered by us, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You confirm that all information you provide in our store is accurate, current and complete and that you have the right to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign or license your account to another person.
2. OUR PRODUCTS
We have made reasonable efforts to represent and describe our products and services accurately in our online store. However, product colours or appearance on screen may vary slightly depending on your device, display settings and configuration.
Minor differences in colours displayed on a screen do not, by themselves, constitute a product defect. This does not limit our obligation to supply a product that conforms to its description, your order and applicable quality and safety requirements.
We may change product descriptions before an order is submitted. We reserve the right to discontinue any product and, where permitted by law, limit the quantity of products offered to any person, geographical area or jurisdiction. Such changes do not affect orders that have already been accepted, except where permitted by law or agreed with the customer.
3. ORDERS
When you place an order, you make an offer to purchase the selected products. Your order is accepted only when JohnnyGo confirms its acceptance. We must receive and process your payment before accepting the order.
Please review your order carefully before submitting it, as we may not always be able to accommodate a cancellation request once the order has been accepted. If we do not accept, change or cancel an order, we will try to notify you using the email address, telephone number or other contact details provided when the order was placed.
Order cancellations, returns and exchanges are governed by our Return and Refund Policy, which is published on this website.
You confirm that you are purchasing products for personal or household use and not for commercial resale or export.
4. PRICES AND BILLING
Prices, discounts and promotions may change without prior notice. However, the price charged for a product will be the price in effect when the order is placed and shown in the order confirmation.
Prices displayed to consumers on the website include applicable taxes unless clearly stated otherwise. Shipping and any other applicable additional charges are shown before you submit the order and make payment.
Prices shown in our online store may differ from prices offered in physical stores or online or other stores operated by third parties. We may occasionally offer promotions subject to separate terms. If the terms of a promotion conflict with these Terms, the specific promotion terms apply to that promotion to the extent permitted by law.
You agree to provide current, complete and accurate purchase, payment and account information and to update it promptly, including your email address, payment card details and expiry date, so that we can complete transactions and contact you when necessary.
You confirm that the payment information you provide is accurate and complete, that you are authorised to use the selected payment method and that the payment can be authorised by your payment service provider. You agree to pay the final amount shown when placing the order, including shipping and any other clearly disclosed applicable charges.
5. SHIPPING AND DELIVERY
Delivery times are estimates. Delivery may occasionally be delayed due to carrier operations, severe weather, public holidays, customs procedures or other circumstances reasonably beyond our control. This does not limit your mandatory rights or any delivery deadlines established by applicable law.
JohnnyGo remains responsible for the order and the risk of loss or damage until you, or a third party identified by you other than the carrier, physically receive the order. This rule does not apply where you independently choose a carrier that was not offered by JohnnyGo, in which case the risk passes when the products are handed over to your chosen carrier.
Shipping destinations, prices, delivery estimates and other conditions are described in more detail in our Shipping Policy, which is published on this website.
6. INTELLECTUAL PROPERTY
The Services, including trademarks, names, text, images, graphics, video and audio materials, website design and the selection and arrangement of its elements, are owned by JohnnyGo, its licensors or other lawful owners and are protected by the intellectual property laws of the Republic of Lithuania, the European Union and applicable international law.
These Terms permit you to use the Services for personal, non-commercial purposes only. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store or transmit materials made available through the Services, except where permitted by law or expressly allowed under these Terms.
Nothing in these Terms grants you a licence or any other right in any patent, trademark, copyright or other intellectual property belonging to JohnnyGo, Shopify or any third party. All rights not expressly granted are reserved.
The JohnnyGo name, logos, product and service names, designs and slogans are trademarks of JohnnyGo or their respective lawful owners. They may not be used without prior written permission. The Shopify name, logo, product and service names, designs and slogans belong to Shopify. All other names, logos and marks used in the Services belong to their respective owners.
7. OPTIONAL THIRD-PARTY TOOLS
As part of the Services, you may be given access to tools offered by third parties that we do not monitor or control.
Such tools are provided “as is” and “as available”. We do not endorse them or provide additional warranties, except for warranties that cannot be excluded under applicable law. We are not responsible for damage arising directly from the operation of a third-party tool where responsibility for that tool lies with the relevant provider under applicable law.
You use third-party tools at your own discretion. Before using them, you should review the relevant provider’s terms and privacy policy.
We may offer new features, tools or resources through the Services in the future. They will also be considered part of the Services and will be subject to these Terms.
8. THIRD-PARTY LINKS
The Services may contain materials supplied by third parties, links to websites operated by third parties and embedded third-party functionality. We are not responsible for reviewing or verifying the content or accuracy of third-party websites you choose to visit, except where liability cannot be limited under applicable law.
If you leave our website to access a third-party website, you should review that website’s terms, privacy policy and security practices. Questions, complaints or claims concerning third-party products or services should be directed to the relevant third party. This does not limit your rights against JohnnyGo where we remain responsible for a product or service under applicable law.
9. RELATIONSHIP WITH SHOPIFY
The JohnnyGo store operates on the Shopify platform, which enables us to provide the Services to you. However, all purchase and sale transactions made in our store are concluded directly between you and JohnnyGo.
By using the Services, you acknowledge that Shopify is not the seller of products purchased from JohnnyGo and is not responsible for the purchase transaction, product quality or delivery, except for any responsibility Shopify may have under applicable law or in connection with services it provides directly.
10. PRIVACY POLICY
All personal information we collect through the Services is governed by our Privacy Policy, which is published on this website. Certain personal information may also be governed by Shopify’s Privacy Policy. By using the Services, you confirm that you have had an opportunity to review these privacy policies.
Because the Services are hosted on the Shopify platform, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transferred to Shopify and other service providers located in other countries, subject to applicable data-protection requirements. More information about how we, Shopify and our partners use your personal information is available in our Privacy Policy and Shopify’s Privacy Policy at https://privacy.shopify.com/en.
11. FEEDBACK AND SUBMISSIONS
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, plans or other content (collectively, “Feedback”), you grant us a non-exclusive, worldwide, royalty-free and, to the extent permitted by law, perpetual right to use, reproduce, adapt, publish, distribute and display that content in any medium, including for commercial purposes related to operating, evaluating, improving and promoting the Services.
You confirm that you have all rights necessary to submit the Feedback, that you have disclosed any compensation or incentives received in connection with it and that the Feedback complies with these Terms. We are not required to keep Feedback confidential, pay for it or respond to it unless otherwise expressly agreed or required by law.
We may monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, threatening, defamatory, pornographic, obscene, otherwise objectionable or in violation of third-party intellectual property rights or these Terms.
Feedback must not violate any third party’s copyright, trademark, privacy, image, personal or proprietary rights; be unlawful, abusive or obscene; or contain viruses or other malicious code. You may not use a false email address, impersonate another person or mislead us or third parties about the origin of any Feedback. You are responsible for the content and accuracy of the Feedback you submit.
12. ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery estimates or product availability.
We may correct errors, inaccuracies or omissions and update information at any time. If an error is identified before an order is accepted, we may decline the order. If a material error is identified after an order has been accepted, we will contact you and offer a lawful solution. We may change or cancel an existing contract only where permitted by law or agreed with you.
13. PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly:
• for any unlawful or malicious purpose;
• in violation of international, European Union, national or local laws;
• to infringe our intellectual property rights or those of another person;
• to harass, abuse, insult, defame, threaten, disparage or otherwise harm our employees or any other person;
• to transmit false or misleading information;
• to send, receive, upload, download or reuse material that does not comply with these Terms;
• to send unsolicited advertising, chain letters, spam or similar communications;
• to impersonate or attempt to impersonate another person or organisation;
• to engage in conduct that restricts another person’s ability to use the Services, may harm JohnnyGo, Shopify or users of the Services, or may expose them to legal liability.
You must also not:
• upload or transmit viruses or other malicious code that may affect the operation of the Services or related websites;
• reproduce, duplicate, copy, extract, sell, resell or commercially exploit any part of the Services without permission;
• unlawfully collect or track another person’s data;
• engage in spamming, phishing, pharming or pretexting;
• use robots, spiders, data-gathering or extraction tools, automated processes, artificial-intelligence tools or other automated or manual means to access the Services where that use violates these Terms or our technical restrictions;
• interfere with, bypass or attempt to circumvent security, authorisation, automated-system restrictions or other measures used to restrict access to the Services.
If we reasonably determine that you have violated these Terms, we may suspend, restrict or terminate your access to the Services in accordance with applicable law.
14. AUTOMATED AGENTS
14.1. This section applies if you allow, enable or otherwise arrange for an automated agent to access, use or interact with the Services. An “Agent” means software or a service that acts autonomously or semi-autonomously on behalf of, or under the instructions of, a person or organisation without direct human supervision.
14.2. An Agent may access, use or interact with the Services only if it clearly identifies itself as an Agent and complies with the requirements of this section. An Agent may not access the Services if we have requested that it refrain from doing so.
14.3. We may use technical or other reasonable measures to limit whether and how Agents access, use or interact with the Services.
14.4. Agents must:
• identify every HTTP and HTTPS request as originating from an Agent and disclose the Agent’s name in the User-Agent string in the format “Agent/[agent name]”;
• not conceal or disguise that access or interaction originates from an Agent, including by imitating human behaviour or bypassing CAPTCHAs or other measures intended to distinguish human from automated activity;
• answer truthfully any question intended to determine whether an interaction comes from a person or a computer system;
• not circumvent measures intended to block, limit, modify or control Agent access to or use of the Services.
15. SUSPENSION AND TERMINATION
We may suspend or terminate your access to the Services where there is a legitimate reason to do so, including a material breach of these Terms, fraud, unlawful activity or a threat to the security of the Services. Where required by law and permitted by the circumstances, we will notify you of such action.
Suspension or termination does not release you from payment obligations lawfully incurred before termination and does not limit your mandatory consumer rights.
Provisions that, by their nature, should continue after termination will remain in effect, including provisions concerning intellectual property, Feedback, liability, governing law, privacy and accrued payment obligations.
16. WARRANTIES AND SERVICE AVAILABILITY
The Services contain information of a general nature. Although we make reasonable efforts to keep it accurate and current, we cannot guarantee that the website will always operate uninterrupted, securely or without technical errors.
Products are covered by all mandatory quality, conformity and consumer-protection guarantees provided under the laws of the Republic of Lithuania and the European Union. Nothing in these Terms excludes or limits our responsibility for unsafe, defective or non-conforming products where that responsibility cannot be excluded or limited by law.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses that are not reasonably connected with our breach of these Terms or for losses caused by circumstances reasonably beyond our control.
Nothing in these Terms excludes or limits liability for intentional misconduct, gross negligence, fraud, death or personal injury, product safety, breach of mandatory data-protection requirements or any other liability that cannot lawfully be excluded or limited.
The limitations in this section do not affect mandatory consumer rights, including rights relating to defective, unsafe or non-conforming products.
18. RESPONSIBILITY FOR BREACHES
You are responsible for direct losses suffered by JohnnyGo or a third party as a result of your intentional unlawful conduct or material breach of these Terms, but only to the extent that such responsibility may lawfully be imposed.
This provision does not impose responsibility beyond that provided by law and does not limit your mandatory consumer rights. We will notify you of any claim within a reasonable time and give you an opportunity to provide relevant information.
19. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will remain enforceable to the fullest extent permitted by law, and the unenforceable part will be treated as severed from these Terms. This will not affect the validity or enforceability of the remaining provisions.
20. WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service and the other policies and rules published on this website constitute the agreement between you and us concerning the use of the Services and supersede prior oral or written agreements, communications and proposals concerning the same subject matter.
These Terms will be interpreted fairly and in accordance with applicable consumer-protection law. Ambiguous standard terms will be interpreted in favour of the consumer where required by law.
21. ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law gives you the right to do so.
We may transfer our rights and obligations to another person only where permitted by law and where doing so does not reduce your mandatory rights. We will notify you where required.
22. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Service and any separate agreements under which we provide Services or sell products to you are governed by the laws of the Republic of Lithuania and applicable European Union law.
If you live in another European Union or European Economic Area country, this choice of law does not deprive you of any mandatory protection provided by the laws of your country of residence.
Disputes should first be addressed through negotiation. If no agreement can be reached, disputes may be submitted to a competent authority or court in accordance with applicable jurisdiction rules. Lithuanian consumers may also apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT) for out-of-court dispute resolution.
23. HEADINGS
Headings used in these Terms are included for convenience only and do not limit or otherwise affect their meaning.
24. CHANGES TO THESE TERMS OF SERVICE
You may review the most current version of these Terms of Service on this page at any time.
We may update or change these Terms by publishing a revised version on the website. We will notify you of material changes as required by applicable law. Changes take effect on the date stated in the notice and do not apply retroactively to orders already concluded, unless required by law or otherwise agreed with you.
By continuing to use the Services after changes take effect, you confirm that you have reviewed the updated Terms. This does not limit your right to stop using the Services or any other mandatory consumer rights.
25. CONTACT INFORMATION
Questions about these Terms of Service should be sent to johnnygostore@gmail.com.
JohnnyGo
Email: johnnygostore@gmail.com
Individual Activity Certificate number: 1526467
Lithuania