Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed through JohnnyGo at johnnygo.eu.

Shipping destinations

We currently ship to:

• Lithuania
• Latvia
• Estonia
• Finland
• Germany
• Poland
• France
• Sweden

Shipping to other countries is not currently available.

Shipping rates and estimated delivery times

The exact shipping cost is calculated according to the weight of the order and displayed at checkout before payment.

Free shipping on orders of €25 or more applies only to deliveries within Lithuania, Latvia and Estonia. The qualifying order value is calculated after discounts and excludes shipping charges.

Delivery times

Delivery times are estimates and are calculated in business days. Weekends and public holidays are not included.

Delivery may occasionally take longer due to carrier delays, severe weather, public holidays, unusually high demand or other circumstances beyond our reasonable control.

Unless a different delivery period has been agreed, orders will be delivered no later than 30 days after the order is concluded, as required by applicable EU consumer law.

Order confirmation and tracking

After placing an order, you will receive an order confirmation by email. If tracking is available for your chosen delivery service, tracking information will be sent after the order has been dispatched.

Delivery information

Customers are responsible for providing a complete and accurate delivery address, email address and telephone number. Please contact us as soon as possible if you notice an error.

We cannot guarantee that delivery details can be changed after an order has been dispatched.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect it within the carrier’s storage period, additional shipping charges may apply where permitted by law.

Lost or delayed orders

If your order has not arrived within the estimated delivery period, please contact us at johnnygostore@gmail.com.

We will contact the delivery carrier and investigate the shipment. JohnnyGo remains responsible for the order until it is delivered to you, except where you independently arranged a delivery service that was not offered by us.

If delivery cannot be completed and the carrier cannot provide proof of delivery, we will offer a replacement or refund in accordance with applicable consumer law.

Damaged or incomplete orders

Please inspect your order after delivery. If the parcel or products arrive damaged, or if any products are missing, contact us as soon as possible at johnnygostore@gmail.com and provide:

• Your order number
• A description of the problem
• Photographs of the parcel, shipping label and damaged products

Reporting visible damage within 48 hours helps us resolve the issue with the carrier more quickly, but this request does not limit your statutory consumer rights.

Customs and taxes

Orders are dispatched from Lithuania. Deliveries to the EU countries listed above normally do not require customers to pay import customs duties.

Any applicable taxes are included or displayed in the final order total at checkout.

Returns

Returns, cancellations and refunds are governed by our separate Return and Refund Policy. Nothing in this Shipping Policy limits any mandatory rights available to consumers under Lithuanian or European Union law.

Contact details

For shipping enquiries, contact:

JohnnyGo
Email: johnnygostore@gmail.com
Business registration or individual activity number: 1526467
Lithuania

Last updated: 13 July 2026

This reflects EU rules that the seller remains responsible until delivery and that, unless another period is agreed, delivery should occur within 30 days. EU shipping and delivery rules